Refund policy

Last Updated: August 5, 2026

At DRIFTHP, we aim to provide a clear and practical return experience. This Return & Refund Policy explains the return period, eligibility requirements, return process, return-shipping responsibilities, refund procedures, and other conditions that apply to purchases made through our website.

This policy applies to orders placed through https://www.drifthp.com/.

Please review this policy before requesting a return. Additional information about order processing, shipping, delivery, and payments is available in our Shipping Policy and Payment Policy.

30-Day Return Period

DRIFTHP accepts eligible return requests submitted within 30 days after delivery.

The return period begins on the date the shipping carrier records the order as delivered to the shipping address provided by the customer.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

Return Eligibility

To qualify for a return, an item must generally be:

• Unworn and unused
• Unwashed
• Unaltered
• In the same condition in which it was received
• Returned with its original tags attached
• Returned in its original packaging when applicable
• Accompanied by the order number or other proof of purchase

Customers are responsible for taking reasonable care of an item while it is in their possession.

Items showing signs of wear, washing, use, alteration, stains, strong odors, damage caused after delivery, removed tags, or other conditions inconsistent with their original condition may not qualify for a refund.

How to Request a Return

To request a return, email us at hello@drifthp.com within 30 days after delivery.

Please include:

• Your order number
• The full name used for the order
• The email address used during checkout
• The item or items you wish to return
• The reason for the return request
• Photographs if the item is damaged, defective, incorrect, or otherwise affected by a product issue

After reviewing the request, our customer support team will provide the applicable return authorization and return instructions.

Please do not send an item back before receiving return authorization and instructions from DRIFTHP.

Return Method

Returns are accepted by mail only. DRIFTHP does not provide in-person return service at its business address.

Customers must follow the return instructions provided by our support team and include the order number or return-authorization information inside the package.

For customer-paid returns, we recommend using a trackable shipping service and retaining the shipping receipt and tracking information until the return and refund have been completed.

DRIFTHP is not responsible for a customer-paid return package that is lost or misdirected before it is delivered to the authorized return address.

Business, Contact, and Return Address

4 Millview Ct
Thornton, PA 19373
United States

This is DRIFTHP’s business, contact, and return address. However, customers must contact us and receive return authorization before mailing an item to this address.

Returns sent without prior authorization, without sufficient order information, or without following the provided instructions may be difficult to identify and may not be processed correctly.

Return-Shipping Responsibility

Return-shipping responsibility depends on the reason for the return.

Customer-Preference Returns

The customer is responsible for return-shipping costs when an eligible return is requested for reasons such as:

• Changing their mind
• Ordering the wrong size
• Selecting the wrong color or style
• No longer wanting the item
• Another personal-preference reason not caused by an error by DRIFTHP

Customer-paid return-shipping costs are not reimbursed unless otherwise required by applicable law.

Returns Caused by a DRIFTHP Error

If an item arrives damaged, defective, or different from the item ordered, please contact us promptly so that we can review the issue.

If DRIFTHP confirms that the issue resulted from an incorrect, damaged, defective, or otherwise qualifying item for which we are responsible, we will provide the applicable return-shipping arrangement or another appropriate resolution.

Customers should not purchase return postage for a damaged, defective, or incorrect item before receiving instructions from DRIFTHP unless our customer support team has authorized them to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from the item ordered, contact us as soon as reasonably possible at hello@drifthp.com.

Please provide:

• Your order number
• A clear description of the issue
• Clear photographs of the affected item
• Photographs of the packaging and shipping label when relevant

Please keep the item, original packaging, tags, and shipping materials until the request has been reviewed.

After reviewing the available information, DRIFTHP may provide an applicable replacement, refund, return arrangement, or other appropriate resolution based on the circumstances.

Items That Are Not Eligible for Return

The following items are not eligible for return:

• Items returned outside the applicable return period
• Items clearly marked as final sale or non-returnable before purchase
• Items that have been worn, washed, used, altered, or damaged after delivery
• Items returned without their original tags when tags were originally attached
• Items returned in a condition that does not meet this policy’s eligibility requirements
• Items sent back without sufficient information to identify the order or customer

If a product is subject to an additional return restriction, that restriction will be disclosed on the applicable product page before purchase.

This section does not limit any rights that cannot be excluded under applicable law.

Exchanges

DRIFTHP does not guarantee direct exchanges for every product, size, color, or style.

If you would like a different size, color, or product, the recommended process is to return the eligible item in accordance with this policy and place a new order for the desired item.

Availability of a replacement item is not guaranteed because inventory may change before a new order is placed.

For an incorrect, damaged, or defective item, please contact us before placing a replacement order so that we can review the issue and provide the applicable instructions.

Return Inspection

After a return is delivered, DRIFTHP will inspect the item to determine whether it meets the eligibility requirements of this policy.

The inspection may consider:

• The item’s condition
• Original tags and packaging
• Signs of wear, washing, use, or alteration
• The reason reported for the return
• Order and return-authorization information
• Compliance with the provided return instructions

If additional information is reasonably required, we may contact the customer using the email address or telephone number associated with the order.

If a returned item does not meet the eligibility requirements, we will contact the customer regarding the return status and any available next steps.

Refund Approval and Processing

If a return is approved after receipt and inspection, DRIFTHP will issue the approved refund within 1–3 business days.

Approved refunds are issued to the original payment method used for the order.

We cannot normally issue a refund to a different card, bank account, payment account, or payment method.

After a refund is issued, the customer’s bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in the customer’s account.

DRIFTHP does not control payment-provider processing times, exchange rates, or provider-imposed fees after a refund has been issued.

Refund Amount

The approved refund amount will generally be based on the amount paid for the eligible returned item after applicable discounts.

If a discount applied to multiple products, the refunded amount may reflect the portion of the discount allocated to the returned item by the checkout system.

DRIFTHP does not charge a restocking fee for eligible returns.

Customer-paid return-shipping costs are not included in the product refund unless the return is caused by a qualifying error for which DRIFTHP is responsible or reimbursement is otherwise required by applicable law.

Original Shipping Charges

DRIFTHP provides free standard shipping on orders delivered within the United States. Because no standard outbound shipping charge is collected for these orders, there is no standard outbound shipping fee to refund.

If a customer pays for an upgraded shipping service or a shipping charge is clearly disclosed for another destination, that charge is generally non-refundable for a customer-preference return.

If the return is caused by an incorrect, damaged, defective, or otherwise qualifying item for which DRIFTHP is responsible, we will review any applicable original shipping charge as part of the resolution.

Restocking Fee

DRIFTHP does not charge a restocking fee for eligible returns.

This does not mean that an ineligible item, customer-paid return-shipping cost, or applicable non-refundable original shipping charge automatically qualifies for reimbursement.

Orders Returned by the Carrier

If an order is returned to DRIFTHP because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another customer-related delivery issue, please contact us so that we can review the order.

Any available reshipment or refund will depend on the circumstances, the condition of the returned package, and any costs associated with the failed delivery.

Customers are responsible for reviewing their shipping address before submitting an order.

Order Cancellations

If you need to request an order cancellation, please contact us as soon as possible.

We will review the request, but cancellation is not guaranteed after an order has entered processing or has been shipped.

If an order has already shipped, the customer may need to request a return after delivery in accordance with this policy.

Refund Status Questions

If you have received confirmation that a refund was issued but the funds do not yet appear in your account, please allow the applicable bank, card issuer, PayPal, or other payment provider to complete its processing.

You may contact DRIFTHP with your order number if you need confirmation of the refund information available in our records.

Contact Information

For questions about return eligibility, return instructions, damaged or incorrect items, exchanges, or refunds, please contact us.

Store Name
DRIFTHP

Website
https://www.drifthp.com/

Email
hello@drifthp.com

Phone
+1 610-936-5131

Business, Contact, and Return Address
4 Millview Ct
Thornton, PA 19373
United States

Please contact DRIFTHP before sending any return to this address.

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 2 business days.