Shipping policy

Last Updated: August 5, 2026

Thank you for shopping with DRIFTHP. This Shipping Policy explains how we process, prepare, ship, track, and deliver orders placed through our website.

This policy applies to orders placed through https://www.drifthp.com/.

Please review this Shipping Policy before placing an order. Information about return eligibility, return-shipping responsibility, and refunds is available in our Return & Refund Policy.

Shipping Destinations

DRIFTHP provides shipping to eligible addresses within the United States.

Additional destinations may be available only when the destination can be selected and accepted during checkout. Any available shipping method, estimated delivery time, and applicable shipping charge will be displayed before the customer submits payment.

A country, territory, or address should not be considered eligible for delivery unless an applicable shipping option is displayed during checkout.

Customers are responsible for confirming that their delivery address is supported before completing an order.

Order Processing Time

Orders are normally processed within 1–3 business days after successful payment authorization.

For order-processing purposes, DRIFTHP business days are:

  • Monday through Saturday
  • Excluding Sundays
  • Excluding U.S. federal holidays

The order-processing period is separate from the shipping-transit period.

Shipping-transit time begins after an order has been processed, transferred to the applicable shipping or fulfillment provider, and marked as shipped.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM ET.

Orders placed by 5:00 PM ET on a business day will begin processing that business day.

Orders placed after 5:00 PM ET will begin processing on the next business day.

Orders placed on Sundays or U.S. federal holidays will begin processing on the next available business day.

For example:

  • An order placed before 5:00 PM ET on Tuesday begins processing on Tuesday.
  • An order placed after 5:00 PM ET on Tuesday begins processing on Wednesday.
  • An order placed after 5:00 PM ET on Saturday begins processing on Monday, unless Monday is a U.S. federal holiday.
  • An order placed on Sunday begins processing on Monday, unless Monday is a U.S. federal holiday.

The order cut-off time determines when the 1–3 business day processing period begins. It does not guarantee same-day shipment.

Payment Authorization and Order Review

An order will not enter processing until payment authorization has been completed successfully.

Some orders may require additional review when:

  • Payment authorization is unsuccessful or incomplete
  • Billing information is incomplete or inaccurate
  • The shipping address cannot be verified
  • The payment provider requests additional verification
  • The order is identified as potentially unauthorized or high risk
  • The ordered item becomes unavailable before fulfillment
  • The order cannot otherwise be completed

If additional information is reasonably required, DRIFTHP may contact the customer using the email address or telephone number provided during checkout.

Additional verification or unsuccessful payment authorization may delay the start of the order-processing period.

Processing Delays

Order processing may occasionally require additional time because of:

  • U.S. federal holidays
  • Promotional periods
  • Higher-than-normal order volume
  • Payment or fraud-prevention reviews
  • Inventory verification
  • Address-verification issues
  • Technical or operational disruptions
  • Other circumstances outside our reasonable control

If a significant processing issue affects an order, we will attempt to notify the customer using the contact information provided during checkout.

United States Shipping Cost

DRIFTHP provides free standard shipping on all orders delivered within the United States.

There is no minimum-purchase requirement for free standard shipping on United States orders.

If an upgraded or additional shipping service is offered, any applicable shipping charge will be displayed before the customer submits payment.

Customers should review the selected shipping destination, shipping method, shipping charge, currency, and final order total before completing checkout.

United States Delivery Estimates

The estimated total delivery time consists of the order-processing period plus the shipping-transit period.

Order Processing Time
1–3 business days

Estimated Standard Shipping Time
6–9 business days after order processing

Estimated Total Delivery Time
7–12 business days

The estimated total delivery time is calculated as follows:

Order Processing Time + Shipping Time = Estimated Total Delivery Time

Delivery estimates are not guarantees of arrival on a specific date.

Sundays, U.S. federal holidays, carrier service interruptions, and other non-operational days may affect delivery calculations.

Delivery Delays

Delivery may be delayed because of circumstances such as:

  • Carrier service interruptions
  • Severe weather
  • Holidays or seasonal shipping volume
  • Transportation or logistics disruptions
  • Incorrect or incomplete delivery information
  • Failed delivery attempts
  • Access restrictions at the delivery address
  • Payment or order-verification issues
  • Events outside the reasonable control of DRIFTHP or the carrier

A delay or lack of a recent tracking update does not automatically mean that a package has been lost.

If tracking information shows that a package is still moving through the carrier network, customers should allow the carrier a reasonable opportunity to complete delivery.

Shipping Carriers and Fulfillment Providers

Orders may be prepared, transported, and delivered using shipping carriers, logistics providers, or fulfillment service providers selected according to the product, package, destination, and delivery requirements.

The carrier or service provider used for one order may differ from the carrier or service provider used for another order.

DRIFTHP does not represent its business address as a public retail store, customer pickup location, warehouse, or distribution center.

Shipping Confirmation

After an order has been shipped, DRIFTHP will send a shipping-confirmation email to the email address provided during checkout.

The shipping-confirmation email will include the available tracking number and tracking link.

Customers are responsible for providing a complete and accurate email address so that they can receive order and shipping notifications.

Tracking Information

Tracking information may not update immediately after a shipping confirmation is sent.

The initial tracking status may display a message such as “Label Created,” “Pre-Shipment,” or a similar carrier status before the first physical scan is completed.

The carrier may require additional time to scan the package and display the first tracking event.

Customers should continue to use the tracking link included in the shipping-confirmation email for the latest available carrier information.

If tracking information does not show meaningful movement after a reasonable period, please contact DRIFTHP with the order number and tracking number.

Contacting Us About Tracking

When contacting DRIFTHP about tracking or delivery, please provide:

  • Your order number
  • The full name used for the order
  • The email address used during checkout
  • The tracking number
  • A brief description of the concern

We will review the information available through our order and carrier records and assist with the applicable next steps.

Shipping Address Requirements

Customers are responsible for providing complete and accurate shipping information during checkout.

Before submitting an order, customers should verify:

  • The recipient’s full name
  • Street address
  • Apartment, suite, building, or unit number when applicable
  • City
  • State
  • ZIP code
  • Country or region
  • Telephone number
  • Email address

Incorrect, incomplete, outdated, or undeliverable address information may result in processing delays, failed delivery, return to sender, or order cancellation.

Address Changes

If you notice an address error after submitting an order, please contact DRIFTHP as soon as possible at hello@drifthp.com.

We will review the request based on the order’s current fulfillment status.

An address change cannot be guaranteed after:

  • Fulfillment preparation has begun
  • The order has been transferred to a fulfillment provider
  • A shipping label has been finalized
  • The package has been transferred to a carrier
  • The order has been shipped

DRIFTHP cannot guarantee that a carrier will redirect a package after shipment.

If an address change cannot be completed, the customer may need to contact the carrier directly or wait for the package to be returned.

P.O. Boxes, APO/FPO Addresses, and U.S. Territories

Availability for P.O. Boxes, APO/FPO addresses, and U.S. territories depends on the shipping services supported during checkout.

An address should not be considered eligible unless it is accepted by the checkout system and an applicable shipping option is displayed before payment.

Customers should not use an alternative, incomplete, or inaccurate address format to bypass a checkout restriction.

If an unsupported address is submitted, DRIFTHP may contact the customer to request a valid replacement address or cancel the affected order.

Order Changes and Cancellations

If you need to request an order change or cancellation, please contact DRIFTHP as soon as possible.

We will review the request based on the order’s current processing and fulfillment status.

A change or cancellation cannot be guaranteed after fulfillment preparation has begun, the order has been transferred to a fulfillment provider, or the order has been shipped.

If an order cannot be canceled and the item is eligible for return, the customer may request a return after delivery in accordance with our Return & Refund Policy.

Packages Marked as Delivered

If carrier tracking shows that a package was delivered but the customer cannot locate it, the customer should first:

  • Confirm the shipping address in the order confirmation
  • Check the mailbox, front door, porch, garage, side entrance, or other delivery location
  • Ask household members whether they accepted the package
  • Check with neighbors, reception staff, leasing-office staff, or building personnel when applicable
  • Review any available delivery photograph or carrier notice
  • Contact the carrier for additional delivery information

If the package still cannot be located, please contact DRIFTHP with the order number and tracking information.

We will review the available order and carrier information and assist with the applicable next steps.

A carrier’s delivered status may require further review and does not automatically determine responsibility for a missing package.

Delayed or Missing Packages

If a package has not been delivered within the estimated timeframe, customers should first review the latest tracking information.

When contacting DRIFTHP about a delayed or missing package, please provide the order number and tracking number.

We may review:

  • The carrier’s tracking history
  • The latest package location
  • The delivery estimate
  • The delivery-address information
  • Any carrier exception or delivery notice
  • Other available order information

If a carrier confirms that a package was lost in transit, DRIFTHP will review the circumstances and provide an appropriate resolution.

An available resolution may include a replacement or refund depending on product availability, carrier findings, and the specific order circumstances.

Failed Delivery and Returned Packages

A package may be returned because of:

  • An incorrect or incomplete shipping address
  • An undeliverable address
  • A failed delivery attempt
  • Refusal of delivery
  • Failure to collect the package
  • A carrier access problem
  • Another customer-related delivery issue

If a package is returned, DRIFTHP will review the package condition, delivery history, reason for return, and any costs associated with the failed delivery.

Any available reshipment or refund will depend on the circumstances.

If reshipment is requested because of an incorrect address, refusal, failure to collect the package, or another issue not caused by DRIFTHP, the customer may be responsible for the applicable reshipping cost.

Any applicable reshipping charge will be communicated to the customer before reshipment is arranged.

Refused Packages

Refusing delivery does not automatically qualify an order for a full refund.

A refused package may be subject to carrier charges, return-shipping costs, or other delivery-related costs.

Any available refund or reshipment will be reviewed after the package has been returned and its condition and delivery history have been confirmed.

Customers who wish to return an order should follow the procedures in our Return & Refund Policy instead of refusing delivery without contacting us.

Damaged Packages or Products

Please inspect your package and products after delivery.

If an item arrives damaged, defective, or different from the item ordered, contact DRIFTHP as soon as reasonably possible at hello@drifthp.com.

Please provide:

  • Your order number
  • A clear description of the issue
  • Clear photographs of the affected product
  • Photographs of the outer packaging
  • Photographs of the shipping label when relevant

Please keep the product, original packaging, tags, and shipping materials until the request has been reviewed.

After reviewing the information provided, DRIFTHP may offer an applicable replacement, refund, return arrangement, or another appropriate resolution based on the circumstances.

Additional return and refund conditions are available in our Return & Refund Policy.

Incorrect Items

If the delivered product is different from the product, size, color, or quantity shown in the order confirmation, please contact DRIFTHP promptly.

Do not mail the product back before receiving return authorization and applicable instructions from DRIFTHP.

If DRIFTHP confirms that an incorrect item was sent, we will provide the applicable return-shipping arrangement or another appropriate resolution.

Return Shipping

Return-shipping rules are governed by our Return & Refund Policy.

For eligible customer-preference returns, the customer is responsible for the return-shipping cost.

If a return is caused by a confirmed incorrect, damaged, defective, or otherwise qualifying item for which DRIFTHP is responsible, we will provide the applicable return-shipping arrangement.

Customers must contact DRIFTHP and receive return authorization before mailing an item back.

Business Address and In-Person Service

The business address listed below is not presented as a retail store, customer pickup location, warehouse, distribution center, or public customer-service counter.

DRIFTHP does not provide in-person order pickup, customer service, or unapproved package drop-off at this address.

Customers must contact DRIFTHP and receive the applicable return authorization and instructions before sending a return.

Contact Information

For questions about order processing, shipping, tracking, delivery, address changes, or missing packages, please contact DRIFTHP.

Store Name
DRIFTHP

Website
https://www.drifthp.com/

Email
hello@drifthp.com

Phone
+1 610-936-5131

Business, Contact, and Return Address
4 Millview Ct
Thornton, PA 19373
United States

Please contact DRIFTHP and receive the applicable return authorization and instructions before sending a return to this address.

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 2 business days.